Making brighter cities

Senior Operations Engineer- US

Based in the Southeast, US 

Would you like to join an award-winning organisation? Telensa won the 2017 Amazon award for the Growing Business of the Year. Telensa was also named in the 2017 Global Cleantech 100 ones to watch listIn 2018 Telensa was awarded the Queens Award for Enterprise: International Trade and Innovation. So, if this sounds like the fast-growing kind of company you would like to join read on… 

Telensa is a leading company in technology for the Internet of Things (IOT) and Smart Cities.  We have more smart city devices globally, than any other company.  Our products are enabling cities from Atlanta, Georgia to Wellington, NZ to significantly lower their carbon footprint and improve the lives of citizens.   

If this sounds like the kind of company you want to join, read on… 

We have an exciting opportunity for a Senior Operations Engineer to join our Operations team at Telensa (www.telensa.com). The purpose of the role is to enable customers to deploy and operate our networks to successfully realise their business case. This is a hands-on role, in the Customer Operations team.  

The successful candidate will be an experienced in IT, electronics and telecoms, with excellent client facing, service management and project delivery skills. They must have extensive technical and commercial experience in installation, configuration and support of wireless telecom systems  

This role is a standalone role in the US, but will be supported by the UK, therefore the role holder will have excellent problem-solving skills and the ability to think outside the box.  

The primary responsibility will be to provide project management and on-site supervision for the installation, commissioning, and the ongoing support/operation of Telensa’s PLANet® system.  This includes preparing and managing system set-up for full deployments and working closely with the UK Operations team to ensure timely and correct system installation and configuration. 

Additional responsibilities will include: 

  • Managing demonstrations and pilot system installations 
  • Providing initial training, installation support and subsequent technical customer support on the use of the PLANet® system via phone, email, web conferencing, and face-to-face contact.   
  • Monitoring the performance of new and existing networks 
  • Providing support to business development, operations, agents, distributors and installation crews (as part of global team) 
  • Developing optimized solutions for customers (product choice and system configuration) 
  • Ensuring fitness for purpose of Telensa products (compliance with local needs and standards) 
  • Incident, Problem, and Change management including ticket performance and related KPIs 
  • Successful release of new products & software releases to market (First Office Application & General Availability) 

This role will span many different areas and will need someone who is prepared to get involved in a wide range of different engineering disciplines from radio system planning/deployment to database and web software support. There will be opportunities to work with our customers and to participate in educating them about the benefits and operation of the Telensa system. Practical hands on engineering in the field and the preparation of deployment and training documentation will also form part of the role.  

The key focus of this role is to deliver a first-class service to our customers and have a continuous improvement programme that focuses on how we support and deliver service to our customers.

This role will involve working closely with the UK Operations Team to ensure that the day to day operations of the department is streamlined to deliver great service to our customers.

The key performance metrics that you will be involved with include the following: – driving down the backlog of tickets and associated KPI’s, improving customer satisfaction, improving network health metrics and ensuring that new network deployments run successfully to plan. 

This role will involve managing the US FOA (First Office Application) & GA (General Availability) gate activities and to ensure that we bring new hardware and software releases to market within timescales and to budget.  The Customer Operations team is responsible for ensuring that our customer’s and their applications are supported 24/7.  

Due to COVID full training on the Telensa system (initially) will be provided remotely by the UK corporate HQ,  

Requirements  

Essential: 

  • Experience in design and deployment of communication infrastructure 
  • Hands on experience of supporting database and web-based systems 
  • Linux system administration and SQL experience 
  • Proven track record of Service Management (e.g. ITIL/SLA’s), including experience of managing ticketing systems such as JIRA/Freshdesk 
  • Good understanding of large-scale radio communications systems, including planning of radio coverage and capacity, configuration of hardware & software applications, and resolving connectivity issues 

Desirable: 

  • Bachelor or Associates degree in engineering or technology with a minimum of 3 years’ experience in related field (equivalent experience in lieu of a degree will be considered) 
  • Management of small engineering or field teams 
  • Contracts experience in the commercial aspects of system support agreements 
  • Working knowledge of electric utility industry and/or lighting industry. 

 

If this opportunity sounds exciting, please apply to Careers@telensa.com with your CV and salary expectations. 

Application process

To apply for our open positions, or if you’d like to apply for general consideration, please send your CV to careers@telensa.com

Contact Telensa

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