Customer and Business Partner Privacy Notice
Telensa is committed to protecting your privacy and keeping the personal information provided to us confidential. This Privacy Notice explains how we collect and use your personal information.
Who we are
We are Telensa Ltd, a private limited company (registered with company number 04498125).
Our registered address is Iconix 3, London Road, Pampisford, Cambridge, England CB22 3EG. We have appointed a Data Protection Officer who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact our Data Protection Officer here:
Bird&Bird DPO Services SRL
Avenue Louise 235 b 1
1050 Brussels, Belgium
What personal information do we collect?
We collect personal information to offer and provide you with our services and products. “Personal Information” is information that identifies you as an individual or relates to an identifiable individual.
When you contact us, by completing a website form, phoning us or emailing us:
When you complete a website form, phone us or contact us by email with general queries, we will collect the following information from you: your name, company name, email address, phone number, country and any other details you provide to us. We collect this information in order to provide the customer service you have asked us to. This could be when you ask us to provide more information about our products, or explain how our products work.
In handling your personal information in this way, we rely on our legitimate interest to promote Telensa and be able to respond to your queries. If you do not provide us with the personal information we request from you for customer services purposes, we may not be able to fully answer your queries.
If you are contacting us because you are a customer and support services are included in your contract with us, then we need to use your personal information in this way to complete the contract in place between us, in which case we will process your personal data under contractual grounds.
When you have expressed an interest in Telensa:
Telensa only engages in B2B direct marketing communications. This section applies if you have chosen to receive marketing communications from us or have previously expressed an interest in Telensa and not opted out. We will handle your personal information (such as your name, email address, postal address and telephone number) to provide you with marketing communications in line with any preferences you have told us about.
We rely on our legitimate interest to promote Telensa’s products and services to handle your personal information in this way. Every email we send to you for marketing purposes will also contain instructions on how to unsubscribe from receiving them. You are not under any obligation to provide us with your personal data for marketing purposes.
You can tell us that you do not want your personal information to be processed in this way at any time be contacting us at www.telensa.com/contact or, where relevant, by following the unsubscribe link shown in every marketing communication you receive from us.
Technical information and analytics:
We collect Technical information and analytics when you visit our websites by way of using cookies or similar tracking technologies. Please see our Cookie Notice for more information.
How do we use your information?
We may use the information that you or a third party provide for the following purposes:
Where do we store your data?
Most of your data is stored within the UK or the EEA. Whenever we transfer your personal information outside of the UK, we ensure it is protected by making sure at least one of the following safeguards is in place:
To keep this Privacy Notice as short and easy to understand as possible, we have not set out the specific circumstances when each of these protection measures are used. Please contact us in case you would require more information.
How long do we retain your data for?
We will retain your personal information for the period necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal or accounting requirements. To determine the appropriate retention period for the personal information we hold, we consider the amount, nature and sensitivity of the personal information, the risk of harm from unauthorised use or disclosure of your personal information, the reasons why we handle your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.
In some circumstances we may anonymise your personal data so that it can no longer be associated with you for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
We share your data with the businesses that provide IT and related services to us, such as our customer relationship management systems, and website hosting. We only share the types of data that those businesses need in order to provide us with those services and we make sure our data sharing is governed by a contract that controls what those businesses can do with that data.
We may also share your information for legal or regulatory purposes. In addition, in the event that we sell any business or assets, we may be required to disclose your information to the prospective seller or buyer. The third parties to whom we may disclose your information are obliged to comply with laws and regulations to keep your information confidential and secure. If they would like to use your information for any other purpose, they must notify you and obtain your consent.
Under the applicable data protection laws you have a number of important rights free of charge. In summary, those include:
For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals’ rights under the General Data Protection Regulation. If you would like to exercise any of those rights, please contact us (see “how to contact us” below). If you would like to unsubscribe from any email you can also click on the ‘unsubscribe’ button at the bottom of the email or newsletter. It may take a few days for the change to take effect.
Keeping your personal information secure
We have appropriate security measures in place to prevent personal information from being accidentally lost, used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality. We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
Websites that we link to
Our site may, from time to time, contain links to and from the websites of our partner networks and affiliates. Our site connects you to different websites. If you follow a link to any of these websites or use our services, please not that you have left our site and these websites have their own privacy policies. We do not accept any responsibility or liability for these policies or websites. Please check their policies before your submit any personal information to these websites.
How to complain
We hope that we can resolve any query or concern you raise about our use of your information. The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at ico.org.uk/concerns.
Changes to this privacy notice
This privacy notice was last updated on 26 July 2022. We may change our Privacy Notice from time to time. We will notify you of any amendments or modifications to our Privacy Notice by posting the revised notice on our Website. Your continued use of our Website or Services following the posting of the revised Privacy Notice will constitute acceptance of our terms. You should check this notice occasionally to ensure you are aware of the most recent version.
How to contact us
If you wish to contact us regarding privacy matters, please reach out at;
Bird&Bird DPO Services SRL
Avenue Louise 235 b 1
1050 Brussels, Belgium